COVID-19 Protocols

Guest Entry Protocols

Our Protocols are in Alignment with CDC Guidelines

Guest, staff and community safety are of the upmost importance to us at Matthews Salon Spa. As part of that commitment, we have invested in air purifiers to reduce airborne contaminants, and have the following protocols in place:

Guests must wait in the car or outside the salon before appointments. There is NO WAITING ROOM AT THIS TIME. Please call the salon at (315)446-4800 when you arrive. A staff member will greet you at the door before you enter.

Please come in alone! We can only accommodate a limited number of people at this time.

All staff and guests MUST WEAR A MASK AT ALL TIMES and practice social distancing. If you don't have a mask, we can provide one.

We will perform a touchless temperature check upon your arrival.

Guests must answer a few COVID-19 screening questions. If you feel sick or might have been exposed to COVID-19, please reschedule your appointment.

Hand sanitizer will be provided and must be used when entering.

Please limit your personal belongings. Keep it simple: keys, form of payment, phone -- no large bags.

There will be a Pause on the following

No Beverages (Coffee, Tea, Water)

No magazines

AVEDA rituals - no neck wraps, hand massage, or scalp and shoulder massage.

Please come in with CLEAN hair for a haircutting service. Shampooing will be limited to color and chemical services ONLY to remove product.

Recently Added Services

Blow Drying

Lip and chin waxing

Beard Trimming

Facials

Product Purchase without Service

Please contact the salon directly at (315)446-4800.

We will have you prepay and provide curbside pickup between 9:30 am - 2:30 pm Tuesday - Friday. We must limit the number of people in the space at one time.

** Walk in product purchases are discouraged at this time. If you must, please wait outside and someone will assist you at the door. **

Additional Information

Be advised that some service prices may have changed.

There will be a $3 COVID-19 surcharge for salon services.

We appreciate your patience and understanding during this time. We are doing our best to stop the spread and keep everyone safe!